A spiraling workplace conflict can be stressful and affect productivity. Remember, it’s important to address conflict early before it spirals out of control. By following these steps, you can hopefully find a resolution that creates a more positive work environment:
Identify the Root Cause
- Talk to the People Involved: Try to understand the core issue behind the conflict. This might involve separate conversations with each person.
- Look for Common Themes: Are there communication issues, differing work styles, or competition for resources?
Address the Issue Directly
- Mediation: If you feel comfortable, try facilitating a mediated discussion between the involved parties. Focus on finding common ground and a solution.
- Involve HR: If mediation seems too difficult or the conflict is severe, reach out to your HR department. They are trained to handle conflict resolution and can provide a safe space for discussion.
De-escalate the Situation
- Focus on the Present: Don’t dwell on past grievances. Focus on resolving the current issue and finding a way to move forward.
- Promote Respectful Communication: Encourage everyone to listen to each other and avoid personal attacks.
Look for Solutions
- Brainstorm Together: Once you understand the core issue, work with everyone involved to find a solution that works for all parties.
- Compromise May Be Necessary: Be prepared to find a middle ground where everyone gives a little.
Seek External Help
- Professional Mediation: If internal solutions fail, consider bringing in a professional mediator to help guide the conversation.
