The Five Forces that Drive Industry Profits
In 1969, Michael Porter graduated from Harvard Business School and then went on to get an Economics Ph.D. from Harvard University. In the economics department, he was taught that “excess…
SWOT Analysis Can Be Used to Improve Performance
Every organization must make adjustments from time to time in carrying out its operations to meet its objectives. While there are several techniques that allow you to determine where adjustments…
Camaraderie, Care, Concern, and Compassion for the Customer
I have been and continue to be a customer myself, as are all of you. So, I know where the shoe pinches. Now, who is a customer? S/he is, after…