Effective communication is key to resolving conflicts and maintaining positive relationships with clients or customers. Here are some tips for handling difficult clients or customers through effective communication to navigate…
In 1969, Michael Porter graduated from Harvard Business School and then went on to get an Economics Ph.D. from Harvard University. In the economics department, he was taught that “excess…
Every organization must make adjustments from time to time in carrying out its operations to meet its objectives. While there are several techniques that allow you to determine where adjustments…
I have been and continue to be a customer myself, as are all of you. So, I know where the shoe pinches. Now, who is a customer? S/he is, after…
